Q: Is delivery and pick up included?
A: For some areas there is no charge. For areas that are father out there may be an additional fee assessed. We will advise of the fee if any in your quote.
We serve the following areas: Sacramento, Elk Grove, Folsom, West Sacramento, Roseville, Rocklin, Granite Bay, Natomas, Rancho Cordova, Citrus Heights, FairOaks, Wilton, Woodland, Placerville, El Dorado Hills,
Q: Is there a deposit to reserve a party package or any rental item?
A: There's a minimum $50 credit card deposit to reserve your party rental items. Deposit may be more based on total cost of your party package. Deposit is returned in full if party is cancelled via email at EasyBounceHouseRentals@gmail.com 14 days prior to reserved party date. If party is cancelled within 2-13 days before you party date.Your deposit and any paid portion of our party will be held and can be used towards a future party date within one year.
Q: How long do we get to keep the party rental equipment?
A: Rentals are 4 to 6 hours. Overnight rental is available for small additional charge. Only with advance notice and must have secured location.
Q: Does the 4 to 6 hour rental time include set up?
A: No. We normally will deliver and set up your inflatable early, so you will still get your full rental time.
Q: What about renting in parks do you do guys do that?
A: Yes parks are a huge win-win with all the space and greenery. You are required to fulfill any pre-park planning with the park you are planning on having your party at before reserving. We will provide proof of insurance upon request. We are insured and can fulfill any park reservations
Q: Do you deliver and set up on any surface?
A: Itz Time 2 Bounce will not set up on rocky, uneven, jagged, wet surfaces for safety and potential damage to unit. Flat grassy surface is our favorite and is best for children, dirt, smooth concrete & asphalt. AREA MUST BE DRY & CLEAR OF ANY AND ALL DEBRIS. All animal droppings MUST be picked up as well as clear path to the area of delivery. We reserve the right to refuse delivery if conditions are not safe or location is not deliver ready.
Q: Are we responsible for the inflatable unit if it gets a tear or any damage?
A: Yes you are. Upon delivery we will do a walk around on the inflatable and go over the rules of the rented unit. You are also required to first read and sign our rental & rules agreement forms. Now of course normal wear and tear is going to happen, but if safety rules are not followed or negligence in care of equipment then customer is responsible for up to full replacement of rented inflatable or any rented party items.
Q: What if I cancel my reservation?
Q: How do I prepare for delivery?